Ticket System
Use the support server to open a ticket for setup, command issues, permission problems, or bug reports.
Support Center
Need help?
Open the support server, share screenshots, provide the command name, and include any console or Discord error messages.
What To Include
Send the command name, channel, role, message ID, screenshots, and any console error text.
Fast Fixes
Most issues are role hierarchy, missing permissions, old slash command copies, or duplicate bot processes.
Common Problems
Quick checks before opening a ticket.
- Move the bot role above roles it needs to assign or manage.
- Use guild-only command deploys if commands appear duplicated.
- Restart the bot after pulling new code or changing command files.
- Run
npm run healthcheckif commands fail after an update.
FAQ
Answers for common support questions.
Move the ArcanixBot role above the target role and make sure the bot has Manage Roles permission.
Use the guild-only deploy flow to clear global commands, or publish globally and clean guild copies.
Run `/logs enable`, then `/logs set channel:#logs`, then apply a preset such as `/logs preset mode:Advanced`.
New reaction-role icons and banners are stored as message attachments and referenced through stable attachment URLs.